Scheduler Vacancy

Job Title: Scheduler

1. Job Details

  • Responsible to: Service Manager
  • Responsible for: None

Working Hours:

  • 0830 – 1700 (1hr unpaid lunch)

Essential Qualifications:

  • None

Essential Experience:

  • Microsoft Office & BigChange Job Watch

Job Summary (key tasks, responsibilities, authorities and accountability):

Overall responsibility for answering phones and emails, scheduling and confirming appointments, and inputting customer data into company systems. Specifically responsible for:

  • Answering incoming calls to the Service Department within 3 rings,
  • Distributing calls to the relevant individual,
  • Liaising with Customers, Field Engineers and Account Managers to efficiently schedule work on the BigChange software,
  • Confirm Engineer appointments via email/phone as required,
  • Maintain and update CRM software as required, and
  • Maintain Field Engineers calendar (down time due to vehicle servicing, holidays and sick etc).

Other duties:

  • Assist in covering other areas of the Service Department during busy periods or holidays etc
  • Any other duty or task as reasonably requested by a senior manager commensurate with the post     

NOTE:    This description is not intended to establish a total definition of the job, but an outline of the duties and responsibilities.